Customer Success Manager – Palo Alto

Role Overview

The Customer Success Manager (CSM) owns the customer relationship and provides focused functional and technical leadership aligned to Palo Alto Networks (PAN) solutions and programs within the Customer Success portfolio. This role drives customer outcomes by leading adoption, usage, and operational understanding of Palo Alto Networks software agreements, subscriptions, and solutions.

What You Will Do

The CSM operates across all customer segments, including Commercial, Service Provider, Public Sector, and Enterprise, and serves as the primary point of contact and accountable owner for their assigned customers. The role owns customer accounts completely and carries direct responsibility for overall account success.

Why It Might Be a Fit

The ideal candidate is an experienced, customer-centric professional with deep technical depth and a desire to continue building it, contribute meaningfully to customer success outcomes, and grow within a collaborative, fast-paced environment.

Requirements

• 5+ years of experience in Customer Success, Technical Support, Operations, IT, Professional Services, or a related customer-facing role
• Hands-on experience supporting customers within a defined technology, OEM, software platform, or operational program
• Strong technical acumen with the ability to follow established processes and provide accurate guidance
• Experience supporting customer adoption, usage, or operational questions within software or service agreements
• Ability to own customer accounts end-to-end and collaborate effectively with senior advisors, other CSMs, and cross-functional teams
• Strong written and verbal communication skills across internal and customer-facing interactions
• Demonstrated ability to manage multiple tasks or requests while maintaining attention to detail
• Analytical and problem-solving skills appropriate for complex customer scenarios
• Professional demeanor and judgment in customer-facing environments
• Comfortable working in evolving programs and driving clarity and direction for customers and internal teams

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• Paid Time Off: PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Additional Perks: Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program

Tagged as: Clari