Digital Operations Technician

Role Overview

The Digital Operations Technician is responsible for delivering hands-on support for users and workplace technology in London, Glasgow, or Aberdeen. The role provides frontline support for end-user devices, office-based technology, onboarding activities, conference rooms, and local smart hands requirements.

What You Will Do

Provide in-person support for desktops, laptops, monitors, peripherals, printers, and mobile devices. Troubleshoot and resolve hardware, software, device, and access-related issues for local users.

Why It Might Be a Fit

The ideal candidate will have experience in deskside, desktop, field, or end-user support within a business environment, with strong hands-on troubleshooting skills across Windows endpoints, standard business applications, peripherals, and user access issues.

Requirements

• Experience in deskside, desktop, field, or end-user support within a business environment
• Strong hands-on troubleshooting skills across Windows endpoints, standard business applications, peripherals, and user access issues
• Familiarity with IT Service Management tools such as ServiceNow
• Ability to work independently with limited supervision and manage multiple priorities
• Strong communication skills and a customer-focused approach to support delivery
• Experience supporting conference room, meeting room, or collaboration technologies
• Experience supporting mobile devices, including iOS and Android
• Familiarity with hardware lifecycle processes including provisioning, refresh, returns, and disposal coordination
• Experience providing smart hands support for network, service, or infrastructure-related onsite activities
• Experience working in engineering, industrial, operational, or multi-site business environments

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid holidays
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship available
• Relocation assistance