Customer Experience Assistant

Role Overview

We are looking for a Customer Experience Assistant to join our team. The ideal candidate is passionate about delivering satisfactory experiences to customers, has ease in communication, and constantly improves processes and results.

What You Will Do

Execute solutions for customers through channels such as chat, phone, and email, focusing on quality and customer experience to achieve metrics such as CSAT – Customer Satisfaction Score and Service Level.

Why It Might Be a Fit

The ideal candidate is communicative, didactic, works in a team, and has a critical sense, with the ability to work with goals and prioritize customer experience as a top priority of the company.

Requirements

• Bachelor’s degree in Administration or related areas
• Previous experience and interest in customer service
• Adaptability to work in different channels (phone, email, or chat)
• Prioritize customer experience as a top priority of the company
• Be communicative, didactic, work in a team, and have a critical sense
• Ability to work with goals

Benefits

• Health and well-being
• Health plan
• Dental plan
• Wellhub (Gympass)
• Zenklub
• Life insurance
• iFood Benefits (VA and VR flexible)
• Transportation allowance
• New Value (club of benefits)
• Parental leave
• Creche allowance
• Exclusive investment funds
• Investment advisory
• XP Visa Infinite card without annual fee
• Credit (consolidated, home equity, CCB Imobiliário, etc.)