Customer Experience Support Assistant

Role Overview

We are looking for people passionate about delivering satisfactory experiences to clients to join our Customer Experience team!

What You Will Do

Execute solutions for clients through channels such as chat, phone, and email, with a focus on quality and customer experience

Why It Might Be a Fit

You may stand out if you have knowledge and/or experience in the financial market; Knowledge and/or previous experience with CRM, preferably Zendesk

Requirements

• Higher education in Administration or related areas
• Previous experience and interest in the customer service area
• Adaptability to work in different channels, if necessary (phone, email, or chat)
• Prioritize customer experience as a top priority for the company
• Be communicative, didactic, know how to work in a team, and have critical thinking
• Ability to work with goals
• Reside in São Paulo and Region

Benefits

• Health and Well-being: Health plan; Dental plan; Wellhub (Gym Pass); Zenklub; Life Insurance; iFood Benefits (Flexible VA and VR); Transportation allowance; New Value (Club of Benefits)
• Parental Leave: Maternity leave of 6 months and paternity leave of 20 days. Childcare Allowance
• Financial Life: Exclusive Investment Funds; Investment Advisory; XP Visa Infinite Card without annual fee; Credit (Consigned, Home Equity, CCB Imobiliário, etc.)