Sales Operations Manager

Description

XYBIX SYSTEMS, a leading innovative ergonomic furniture manufacturer located in Littleton, CO, is searching for a Sales Operations Manager to join their existing team! We manufacture customized sit-stand furniture for 911 dispatch centers, medical centers, public utilities, security applications, call centers, work-from-home professionals, gamers, and more! All of our products have fitness, health, and comfort designed into them for people in these fields.

If you enjoy working on a high performing team, love collaboration and a team environment – then you could be a great ‘fit’ with our company!

Responsibilities

• Develop, track, and report on individual and team KPIs, including activity metrics, pipeline health, conversion rates, forecast accuracy and quota attainment across all territories
• Build and maintain dashboards and reporting cadences that provide Sales Leadership with real-time visibility into performance and business trends
• Leverage data-driven insights to drive accountability through the organization, identifying performance gaps and partner cross-functionally to develop and implement corrective actions
• Conduct regular pipeline reviews and forecast meetings to improve visibility, accuracy and sales execution
• Monitor pipeline health, identify stalled opportunities and conversion bottlenecks and recommend actions to improve sales velocity
• Own and continuously optimize the sales playbook, ensuring alignment with business objectives and adoption across the sales organization
• Standardize sales processes, stage definitions, and deal qualification criteria (e.g., MEDDIC/MEDDPICC or equivalent) to drive consistency and predictability
• Train and support Territory Managers and Sales Support Representatives (SSR) on sales process and tools
• Audit CRM and sales tool usage to ensure compliance, consistency and data integrity
• Lead, coach, develop and manage the SSR team, establishing clear performance expectations and fostering continuous improvement
• Serve as a trusted advisor, escalation point and operational partner to Territory Managers, SSR and Sales Leadership
• Manage pricing models, cooperative contracts, and approval workflows; ensure consistency and margin discipline across deals
• Manage customer contract review process, coordinating with legal/finance as needed
• Manage Request For Proposal/Bid process end-to-end — timelines, content, pricing, and submission
• Partner with Marketing and SSR to improve lead management, routing and handoff processes
• Own or co-own the sales tech stack (CRM, sales engagement, forecasting tools) as it relates to process and data integrity

Requirements

• 7+ years in B2B sales, with 3+ years in sales operations, enablement, or a hybrid sales leadership/ops role
• Bachelor’s degree or equivalent experience
• Track record building or managing KPI frameworks and pipeline processes
• Experience owning a sales playbook or methodology rollout
• Direct experience with pricing/contract management and RFP processes, preferred
• Strong analytical skills; fluent in CRM reporting and forecasting tools (e.g., Salesforce, HubSpot)
• Comfortable holding people accountable via data, not just relationships
• Detail-oriented, collaborative, process-minded
• 10% travel required

Position Details

• Position Status: Full-time, exempt
• Location: Remote
• Compensation: $110,000 – $125,000

Benefits

• Paid time off, holiday pay
• Medical, dental, and vision insurance; company contribution toward health premiums
• 401k with 4% company match after a year
• Long term disability and employee life insurance
• Discretionary annual performance bonuses
• Career advancement options