Sales Operations & Excellence Lead

Role Overview

The Sales Operations & Excellence Lead is a key member of ZainTech’s Sales Operations and Excellence function, responsible for the planning, forecasting, pipeline governance, CRM effectiveness, and analytical insight required to drive predictable and profitable growth across the regional, multi-country sales organization.

What You Will Do

Forecasting & Forecast Governance, Pipeline Management, Sales Planning & Strategy, Salesforce / CRM Ownership & Hygiene, Analytics & Insights, Process Design, Automation & Continuous Improvement, Commercial & Cross-Functional Alignment.

Why It Might Be a Fit

The successful candidate will not only identify gaps, but will design the process, establish the rule, embed it into the system where appropriate, measure adoption, and work with senior commercial stakeholders across countries to sustain the change.

Requirements

• 4+ years of relevant experience across Sales Operations, Revenue Operations, Sales Strategy & Planning, Sales Excellence, Commercial Operations, or related roles, including at least 3 years in a lead or senior capacity
• Proven hands-on ownership of sales forecasting and pipeline governance in a multi-country or regional sales organization, with a track record of improving forecast accuracy
• Demonstrated experience leading annual sales planning, including target setting, quota allocation, territory design, and capacity planning
• Strong Salesforce experience, ideally spanning administration, business analysis, Sales Cloud process design, reporting, automation, data quality, UAT, and user adoption
• Strong analytical and problem-solving capability, with advanced Excel skills including PivotTables, Power Query, lookups, and advanced formulas
• Strong proficiency in Power BI, Tableau, Salesforce analytics, or comparable business intelligence and visualization platforms
• Experience working with CRM data alongside ERP, finance, delivery, or other enterprise systems; familiarity with platforms such as Oracle or SAP is advantageous
• Demonstrated ability to build management reporting, dashboards, KPI frameworks, and actionable performance insights
• Strong requirements-gathering, process-mapping, gap-analysis, documentation, UAT, and solution-validation skills
• Excellent communication, stakeholder management, and change-management skills, with the confidence to work directly with senior sales, country, and functional leaders
• Experience supporting regional or multi-country sales organizations