Trainer – Customer Experience

The CX Process Improvement and Training Coordinator role is responsible for creating easy to digest training material, using strong organisational skills, and working with internal stakeholders to ensure training is delivered on time. They will also support the maintenance and administration of CRM content, work with THE ICONIC’s CX Process Improvement Lead, and collaborate with the CX Process Improvement, Training and QA teams.

Requirements

• Strong written and verbal English communication and presentation skills
• Growth mindset
• Organised with a high standard of attention to detail
• Proactive and hands-on
• Able to work independently and collaboratively with stakeholders across both THE ICONIC and ZALORA
• Ability to prioritise work with competing deadlines
• Confident in CRM system knowledge
• Analytically driven and doesn’t shy away from data
• Problem solving skills
• Ability to establish rapport and can easily collaborate with stakeholders.