After-Sales Operations Manager

About the Company

Geely Auto Europe · Frankfurt, Germany (On-site)

About the Role

We are looking for an experienced After-Sales Operations Manager for our automotive Geely After Sales operations in Germany. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of After-Sales Germany.

Responsibilities

• Building a strong service network to ensure flawless customer experience for future Geely customers.
• Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers.
• Conduct regular regional dealer visits, host meetings and workshops, and review partners after-sales business plan.
• Monitor and secure the network achievement of annual service targets.
• Lead (new) service toward continuous service quality improvement.
• Oversee the development, execution, and review of the after-sales projects in the network.
• Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization.
• Work closely with parts supply chain to improve spare parts availability and delivery.
• Coordinate with technical team and monitor timely technical/ service campaign execution in the network.
• Introduce and deploy Geely after-sales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores.

Qualifications

• Proven (>5 years) experience in after sales role in a large Automotive organization (ideally Importer or NSC).
• Experience in fast moving organisation.
• Fluent in German and English. Chinese language skills is an asset.

Required Skills

• Strong negotiation and interpersonal skills.
• Hands-on, pragmatic, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

Preferred Skills

• Experience in fast moving organisation.

Pay Range and Compensation Package

• Competitive remuneration package.

Equal Opportunity Statement

A fast-paced dynamic environment in a successful international organization. International exposure with the chance to adapt locally and make a difference. Growth potential.