Director, Marketing Operations

Role Overview

As a pivotal leader on Zendesk’s Marketing Strategy & Operations team, the Director of Marketing Operations will build and scale the systems, processes, and operating rhythm that enable Marketing to execute with speed, quality, and measurable impact.

What You Will Do

Lead and develop a high-performing Marketing Operations team, own the operating model and roadmap for marketing operations, design and optimize end-to-end funnel processes, and set the strategy and governance for the marketing technology ecosystem.

Why It Might Be a Fit

An operating leader who can move fluidly between strategy, systems, process design, and hands-on problem solving, with strong commercial judgment and a clear understanding of how marketing operations, technology, data, and process drive pipeline and customer growth.

Requirements

• 10+ years of experience in Marketing Operations, Marketing Technology, Revenue Operations, or a related discipline, including experience leading teams.
• Proven experience owning marketing automation and CRM ecosystems and the processes that connect them to the broader go-to-market engine.
• Experience leading funnel management, campaign operations, lifecycle/journey orchestration, and cross-functional operating model improvements.
• Working knowledge of platforms such as Salesforce, Marketo or equivalent marketing automation, analytics/BI, data enrichment, and workflow automation tools, and AI Tools such as Claude and ChatGPT..
• Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.

Benefits

• Bonus
• Benefits
• Related incentives

Tagged as: Marketo, Salesforce