FSS RevOps Customer Support Analyst

Role Overview

The FSS RevOps Customer Support Analyst will lead advanced ticket resolution for Tier 2 issues, provide omnichannel support, and process a wide range of RevOps tickets related to subscription management. The role requires a meticulous, analytical mindset with strong attention to detail and excellent communication and interpersonal skills.

What You Will Do

The analyst will lead advanced ticket resolution for Tier 2 issues, including churn and contraction for enterprise customers, invoice explanation, sales tax inquiries, and coupon issues. They will also provide omnichannel support, process RevOps tickets, and escalate complex issues to the Sr. Analyst as appropriate.

Why It Might Be a Fit

The ideal candidate will have a demonstrated ability to deliver omnichannel support, a meticulous and analytical mindset, excellent communication and interpersonal skills, and a collaborative team-first attitude. Previous experience with Zendesk or revenue operations processes is preferred.

Requirements

• 3-5 years of relevant work experience in customer support, billing operations, or a related field
• General knowledge of customer support principles, billing operations, and ticketing systems
• Strong problem-solving, organizational, and collaboration skills
• Excellent written and verbal communication abilities
• Attention to detail and commitment to delivering quality service
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is a plus

Benefits

• Dental insurance
• Vision insurance
• Hybrid work arrangement
• Flexible work schedule
• Opportunities for professional growth and development
• Collaborative and inclusive work environment