FSS RevOps Customer Support Specialist

Role Overview

As a RevOps Customer Support Specialist, you will manage standard billing, customer support, and master data tickets with efficiency, accuracy, and customer focus. You will follow documented procedures, meet service levels, support omnichannel inquiries, collaborate with internal teams, and escalate complex or unclear cases appropriately.

What You Will Do

You will respond efficiently to standard customer requests, process assigned master data tickets, and provide support when business needs arise. You will also be expected to learn new processes, receive training, and provide support when business needs arise.

Why It Might Be a Fit

You will thrive in a ‘Human First + High Standard’ environment, balancing deep empathy for teammates and customers with an unyielding commitment to operational excellence, accountability, and high-quality deliverables.

Requirements

• 1–3 years of relevant work experience in customer support, billing operations, or a related field; or an advanced degree with no prior work experience
• General knowledge of customer support principles, billing operations, and ticketing systems
• Strong problem-solving, organizational, and collaboration skills
• Excellent written and verbal communication abilities
• Attention to detail and commitment to delivering exceptional customer experience
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is a plus

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Inclusive and diverse work environment
• Flexible work arrangement
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) or equivalent retirement plan
• Employee assistance program
• Paid parental leave
• Flexible work arrangements
• Professional development opportunities
• Wellness programs
• Employee discounts
• Paid time off
• Flexible work arrangements
• Employee recognition and reward programs