Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies, maintaining current revenue streams, and developing the revenue pipeline within the customer portfolio.

What You Will Do

The role involves partnering with Customer Success and Delivery teams, managing engagement with customers and internal teams, performing active account mining, and identifying and proposing value adds to customers.

Why It Might Be a Fit

The ideal candidate will have strong project management abilities, written and verbal communication skills, and presentation capabilities, with a minimum of 2+ years of Customer Success Management/Account Management experience.

Requirements

• 2+ years of Customer Success Management/Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
• Strong project management abilities, written and verbal communication skills, and presentation capabilities
• Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
• High attention to detail organization skills and a team player
• Must be willing to juggle many things at once and prioritize effectively
• Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate

Benefits

• Accrued vacation
• Medical, dental, vision
• 401k with company matching
• Life insurance
• Flexible spending accounts

Tagged as: Pipeline Management, Project Management