Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies, maintaining current revenue streams, and developing the revenue pipeline within the customer portfolio. The role requires strong commitment to proactive account management and fostering successful, long-term partnerships with clients.

What You Will Do

The Customer Success Manager will partner with the Customer Success and Delivery teams, manage customer engagements, and ensure the transition of projects from Account Mining to Project execution. The role also involves performing active Account Mining, identifying and proposing Value Adds, and being accountable for successful business outcomes.

Why It Might Be a Fit

The ideal candidate will be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate. The role requires strong project management abilities, written and verbal communication skills, and presentation capabilities.

Requirements

• 2+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
• Strong project management abilities
• Written and verbal communication skills
• Presentation capabilities
• Detail oriented
• Ability to do multi-tasking at various levels
• Self-starter
• Ability to prioritize critical tasks daily
• High attention to detail organization skills
• Team player

Benefits

• Accrued vacation
• Medical
• Dental
• Vision
• 401k with company matching
• Life insurance
• Flexible spending accounts

Tagged as: Pipeline Management, Project Management