GTM Technical Solutions Analyst II

Role Overview

The role involves developing deep expertise within the ZoomInfo product suite while maintaining broad fluency across GTM products and use cases. The successful candidate will serve as a go-to technical resource for customers and colleagues alike, independently diagnosing complex issues, owning resolution end-to-end, and proactively building tools and enablement resources that elevate the performance of the broader support organization.

What You Will Do

Responsibilities include owning deep subject matter expertise within a set of ZoomInfo products, maintaining broad working knowledge of the full ZoomInfo product suite, troubleshooting advanced technical issues, and delivering clear, empathetic, and technically precise communication to customers at all levels.

Why It Might Be a Fit

The ideal candidate will have a proven track record of taking initiative, independently identifying problems, building solutions, and driving improvements without being directed. They will also have experience working cross-functionally with internal teams to drive issue resolution and a collaborative mindset.

Requirements

• 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment
• Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.)
• Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation
• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
• Proven track record of taking initiative — independently identifying problems, building solutions, and driving improvements without being directed
• Ability to manage multiple high-priority projects simultaneously with strong organizational skills and attention to detail
• Collaborative mindset with experience working cross-functionally with internal teams to drive issue resolution

Benefits

• Comprehensive benefits
• Holistic mind, body, and lifestyle programs designed for overall well-being
• Bonus, Commission, Equity, and other benefits