Apptio Sales Operations Analyst

Introduction

When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Key Responsibilities

Your role and responsibilities

• Maintain Salesforce pipeline accuracy by ensuring opportunities reflect true deal status and quote-to-cash processes
• Support quoting and deal structuring, including assisting sales reps with pricing, approvals, and opportunity processing
• Collaborate with Sales, Finance, Q2C, IT and the S&A teams to ensure deals are processed and provisioned without delay or errors
• Identify and resolve any blockers in the deal lifecycle to ensure clean bookings and timely customer delivery
• Support forecast accuracy by validating pipeline inputs and partnering with sales leadership to manage rollups
• Lead onboarding and training for new sales reps on Salesforce best practices, process adherence, and pipeline hygiene
• Help drive process improvements and standardizations that improve visibility, reduce errors, and enable growth
• Serve as a trusted partner and escalation point for sales teams when operational roadblocks arise

Preferred Education

Bachelor’s Degree

Required Technical And Professional Expertise

• 2–4 years of experience in Sales Operations, Deal Desk, or Revenue Operations
• Proficiency with Salesforce, quote management tools (e.g., CPQ), and ability to learn new tools quickly
• Strong attention to detail and ability to identify inconsistencies in data and process
• Excellent communication and collaboration skills, especially across sales, finance, IT and operations teams
• Experience supporting or managing forecast processes and sales pipeline integrity
• A process-oriented mindset with a bias toward action and continuous improvement

Tagged as: CRM Administration, Pipeline Management, Salesforce