We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.
Requirements
- Bachelor’s degree in a related technology field. MBA Preferred.
- At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience
- Successful track record in best-of-class solutions with a portfolio of strong work examples
- Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
- Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
- Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.
- Familiarity with knowledge management, asynchronous messaging, and analytics solutions
- Experience with Enterprise SaaS applications, architecture, APIs and integrations
- Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
- Ability to manage deliverables across multiple projects and meet tight deadlines.
- Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
- Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.
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