Product Ops Support Engineer responsibilities include day-to-day support, troubleshooting, monitoring & incidents, release & documentation for Discover ASR website and mobile apps.
Requirements
- Experience: 3+ years in Product/Application Support or IT Operations for consumer-facing web and mobile apps.
- Technical Skills: Comfortable with basic troubleshooting and using tools like Jira, Zendesk, or Datadog.
- Communication: Strong ability to diagnose problems and translate technical issues into clear updates for non-technical stakeholders.
- Bonus: Experience in travel-tech, e-commerce, or supporting loyalty/booking platforms.
Follow us on social media