Hyundai is looking for a Customer Experience Consultant to handle escalated cases from Customer Service, ensure a quick and efficient process, and increase customer satisfaction.
Requirements
- Gather and analyze data to identify early trends and potential customer issues
- Manage inquiries in collaboration with dealers and the customer call centre
- Evaluate consumer law cases raised by dealers
- Serve as lead for the internal Escalation Committee
- Follow-up and report back to headquarters
- Carry out ad hoc tasks when required
Benefits
- Comprehensive health benefits
- Insurance benefits
- Work in spacious, modern offices
- Garage with charging
- Fitness room
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