Define and own the product vision for AI-enabled customer service, lead the transition to an automation-first service model, and drive efficiency while turning customer service into a powerful engine for retention and revenue.
Requirements
- 2+ years of experience in digital product management with a proven track record in CX, platform, or automation-driven products
- Strong technical understanding of AI systems, specifically Conversational AI, LLMs, and data-driven decisioning
- Proven track record of translating complex business goals into scalable digital products
- Experience working in cross-functional environments and collaborating across tech, operations, marketing, and commercial teams
Benefits
- Paid time off
- Urban Sports Club membership
- Swapfiets bike rental or Deutschlandticket subsidy
- Discounts on various brands
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