Customer Success Manager (Remote) at UneeQ, an AI company developing autonomous digital human platform for customer interactions and employee training. The role involves building strong relationships, driving adoption, and helping customers get real outcomes from the product. Work with enterprise customers, design effective use cases, build training scenarios, and capture customer insights to influence product decisions and improvements.
Requirements
- 4+ years of experience in a Customer Success, Solutions, or similar customer-facing role within a B2B SaaS environment
- Experience working directly with enterprise customers, independently owning relationships and acting as a primary point of contact
- Comfortable leading customer conversations, workshops, and onboarding without heavy oversight
- Strong communication and analytical skills; able to turn complex feedback into clear product insights
- Experience working with software products and familiarity with enterprise software development lifecycle
Benefits
- Annual learning allowance
- Health insurance coverage
- Participation in our global annual Company Summit
- Flexibility to work from other locations at times
- Your choice of hardware: PC or Mac
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