As an Account Manager, you will be a strategic consultant for customers, specifically in our Food & Perishables vertical. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions.
Requirements
- 2+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies
- Experience working in shipping logistics is a plus
- Success in optimizing products and services based on client needs
- Demonstrated success working with cross-functional teams and building strong relationships internally and externally
- Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention
- Bachelors’ Degree in a related field preferred
- Strong communication skills
- A passion for data-driven insights
- A solutions-oriented, customer-service and can-do attitude
Benefits
- Competitive equity
- Autonomy and resources to build what you know how to build
- Work with a committed global team
- Office-based or hybrid options
- Celebration of diversity and commitment to creating an inclusive environment
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