The Solutions Engineer will provide rapid-response support to customers owning end-to-end incident management to mitigate or resolve their issues, and drive improvements to improve workload reliability for the customers.
Requirements
- Bachelor’s degree in Science, Technology, Engineering or equivalent practical experience
- 6 years of experience with troubleshooting for customer needs, triaging technical issues, or software development
- Experience in creating content for technical audiences
- Experience with debugging and coding in Java, C, C++, Python, Go, or JavaScript
- Experience in working with distributed systems, with common solutions or design patterns
- Experience with web technologies (e.g., Hypertext Transfer Protocol (HTTP), HTML, Domain Name System (DNS), Transmission Control Protocol (TCP), etc)
- Ability to communicate in Japanese fluently
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