Dematic is seeking a Customer Success Manager to proactively manage end-to-end customer lifecycle plans, track customer outcomes, and identify expansion and upsell opportunities. The role requires 3-5 years of experience in customer success, account management, or equivalent, and a strong customer focus.
Requirements
- Bachelor’s degree (or equivalent experience)
- 3-5 years experience in customer success, account management, client services, customer support, or equivalent customer management
- Material handling experience a plus
- Exceptional time management ability
- Ability to thrive in a collaborative and multifaceted environment
- Proactive approach dedicated to customer success
- Strong customer focus and passion for helping clients succeed, with strong communication skills
- Strong organizational and communication skills
- Ability to balance critical thinking with operational execution
- Analytical and process oriented, with an ability to analyze data and offer actionable insights
- Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly
- Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills
Benefits
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
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