Shiji is a global technology company that provides innovative solutions for the hospitality industry. The Customer Success Manager will build strong relationships with customers, drive customer engagement, and ensure they realize maximum value from Shiji’s hospitality technology solutions.
Requirements
- Minimum three (3) years of professional experience in Customer Success, Account Management, or a client-facing role within a SaaS environment.
- Hands-on experience in the hospitality industry, with strong practical knowledge of hotel technology ecosystems.
- Fluent in Spanish and English, with superior written and verbal communication skills.
- High emotional intelligence, with the ability to navigate interpersonal dynamics and remain calm in high-pressure scenarios.
- Strong analytical skills with the ability to interpret system data and usage metrics.
- Strong organizational and time-management skills, with the ability to prioritize multiple initiatives and meet deadlines.
- Ability to work effectively both independently and within cross-functional, collaborative teams.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
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