The Customer Experience Supervisor is responsible for supervising daily operations of a multi-functional Customer Care Center, achieving operational efficiency, and providing customer service with the highest degree of courtesy and professionalism. The role involves direct supervision, development, and coaching of hourly employees, as well as budget compliance and workforce administration.
Requirements
- 2 years leadership or supervisory experience
- High School Diploma or GED
- Excellent verbal and written communication
- Interpersonal skills
- Planning and organization
- Time and task management
- Analytical skills
- Proficient in Microsoft Office products
Benefits
- Competitive base salary
- Annual incentive awards
- Health, welfare, and retirement benefits
- Incentive program
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