Nooks.ai is seeking a Customer Success Manager, Commercial to manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
Requirements
- Sales domain expertise and experience working with GTM stakeholders
- 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
- 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- 1+ years of SDR experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits
- Competitive compensation
- Equity
- Generous perks
- Comprehensive benefits
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