Senior Customer Success Manager responsible for retaining and expanding a book of business, building strong relationships with customers, and advocating for their needs. Work will involve proactive and reactive tasks, prioritizing retention and expansion to ensure mutual success.
Requirements
- 5+ years of Customer Success in a B2B SaaS company
- Proven expertise in driving account expansion in large accounts
- Experience in building multi-threaded relationships in assigned customer accounts
- Demonstrated experience as a trusted advisor to customers
- Great communication skills across multiple mediums
- Experience in customer success planning
- Experience with Salesforce.com, CSP, GSuite, or similar software
- Exceptional organizational and time management skills
- Ability to thrive in a remote, fast-paced environment
Benefits
- Competitive salary
- Matching 401k
- Medical, Dental, and Vision Benefits
- Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
- Unlimited PTO policy
- Company allowance for home office supplies
- 12 weeks paid parental leave
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