We are seeking a Product Owner for CSM Applications to shape how Customer Success engages, operates, and delivers value at scale. The role will involve defining the vision, roadmap, requirements, and cross-functional alignment needed to turn business needs into delivered outcomes.
Requirements
- 3-5 years of experience in SaaS business model and key customer success metrics
- Bachelor’s degree or equivalent experience in Customer Success Operations, Enterprise Applications, Product Ownership, Business Analysis
- Experience with administering Gainsight or a similar Customer Success Platform
- Ability to translate business processes into system requirements and solution designs
- Experience working with Agile methodologies (sprint planning, user story creation and backlog management)
- Experience working in Customer Success and with cross-functional teams
- Self-starter with ownership mentality and strong follow-through
- Excellent written and verbal communication
- Strategic thinking and prioritization
- Ability to thrive in a fast-paced environment with shifting priorities
- Problem solver with a systems mindset and strong analytical skills
Benefits
- Virtual onboarding
- Hackathon
- Opportunities to interact with team and global colleagues
- Work flexibility
- Generous paid time-off policy
- Lifestyle allowance
- Culture Crew in every country
- Stock options
- Employee Resource Groups
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