Seeking an experienced Customer Retention & Strategy Leader to drive enterprise-wide customer retention and engagement initiatives in a banking, financial services, or customer-centric organization.
Requirements
- 8+ years of experience in strategy, consulting, growth, or customer retention roles within financial services or customer-centric industries.
- Strong ability to operate at both strategic and execution levels, driving initiatives from concept through delivery.
- Strong analytical mindset with experience leveraging data, models, and insights to guide decision-making and customer strategies.
- Excellent communication and executive storytelling skills, with strong proficiency in PowerPoint and Excel.
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