Data Analyst

Data Analyst position for monitoring and support of production job flow in a multi-platform environment.

Requirements

• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible.
• Escalates issues requiring second-level support to appropriate individuals using established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Provides appropriate turnover of activities and environment to the next shift.
• Provides shift status to supervisor detailing issues requiring attention.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements.
• May support client facing teams, business line initiatives or 3rd parties.
• May provide input for new system development, including requirement gathering, UAT and implementation.

Tagged as: Data Analysis