Director of Marketing Operations

Role Overview

The Director of Marketing Operations will lead the operational structure and strategy that supports marketing and player needs as we prepare for launch and live service. This role will define the publishing-level operating model for live-service marketing, including planning cadence, decision rights, readiness standards, and how results shape future plans.

What You Will Do

The Director of Marketing Operations will partner with the Head of Marketing and the Head of Operations to define the live-service marketing operating model, build the marketing and live-service calendar and planning infrastructure, and represent Marketing’s plans and needs in the BU’s cross-functional workstreams.

Why It Might Be a Fit

A great fit for this role will have 7–10+ years of experience in business operations, project/program management, management consulting, or related roles, including a minimum of 4 years managing people through recurring operating cadences and cross-functional programs.

Requirements

• 7–10+ years in business operations, project/program management, management consulting, or related roles
• minimum of 4 years managing people through recurring operating cadences and cross-functional programs
• demonstrated experience owning executive-level governance and planning cadences
• track record leading ambiguous, undefined problems to structured outcomes
• experience partnering with both centralized service organizations and product/BU-aligned teams
• comfortable operating in global, matrixed, high-ambiguity environments
• excellent communication and stakeholder management skills
• strong systems-thinking and organizational skills
• experience managing people and some exposure to budget and resource planning

Benefits

• medical insurance
• dental insurance
• vision insurance
• basic life insurance coverage
• 14 paid holidays per calendar year
• paid vacation time per calendar year
• up to 10 paid sick days per calendar year
• paid parental and compassionate leave
• wellbeing programs for mental health and other wellness support
• family planning support through Maven
• commuter benefits
• reimbursements for fitness-related expenses
• 401(K) plan
• Employee Stock Purchase Program