Customer Success Manager for Large Account Service – Interim

Role Overview

The Customer Success Manager will be part of a cohesive team responsible for supporting and managing Tres largest corporate customers. The role involves ongoing operation and management of a customer portfolio, ensuring high service quality, functioning deliveries, and long-term customer relationships.

What You Will Do

The Customer Success Manager will handle and coordinate service issues and escalations, develop customer-specific routines, and identify improvement opportunities to strengthen customer experience. They will work closely with customers via email, phone, and meetings, as well as collaborate with internal specialists, salespeople, and delivery teams.

Why It Might Be a Fit

The ideal candidate has experience in service, customer contact, and administration, with excellent communicative skills in Swedish and English. They should be able to prioritize and handle multiple issues in parallel within tight deadlines, and have good collaboration skills and a proactive approach.

Requirements

• Experience in service, customer contact, and administration
• Excellent communicative skills in Swedish and English
• Ability to prioritize and handle multiple issues in parallel within tight deadlines
• Good collaboration skills and ability to create trust with customers and colleagues
• Basic knowledge of Excel
• Experience working with large corporate customers (meritorious)
• Experience with CRM, support, or issue management systems (meritorious)
• Knowledge of telephony, switch solutions, or telecommunications (meritorious)
• Experience with order management and delivery processes (meritorious)