Customer Success Manager (TV)

Role Overview

As a Customer Success Manager, you will be responsible for shaping our AI products and growing TV operators and broadcasters that work with 3SS. You will own a portfolio of accounts, build trusted relationships, and grow each account through product value.

What You Will Do

Your responsibilities will include owning a portfolio of TV operator and broadcaster accounts, building trusted relationships, writing and running account plans, meeting customers face-to-face, and growing each account through product value.

Why It Might Be a Fit

This role is a great fit for someone with at least 8 years of experience in customer success, key account management, or product management for B2B software. You will have the opportunity to work closely with management, product, delivery, and finance teams, and have a real say on the roadmap of our AI products.

Requirements

• At least 8 years in customer success, key account management, account management or product management for B2B software
• Commercial responsibility for large accounts or a product
• Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV)
• Commercial skills: quotations, change requests, contract extensions, negotiation and margin
• Confidence in front of operator teams and management
• Discipline with CRM, forecasting and account planning
• Ability to work across product, engineering, delivery and finance
• Experience developing and growing B2B as well as B2C products with commercial responsibility
• Fluent English. German is a plus

Benefits

• Competitive base salary
• Performance bonus tied to account revenue growth, recurring revenue and margin
• Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame
• Real say on the roadmap of our AI products, and the chance to co-own your customers’ roadmaps with them
• Direct access to management and close work with Product, Delivery and Finance
• Long-term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC
• Flexibility: based in Stuttgart or elsewhere in Europe, remote-friendly