Customer Success Manager

Role Overview

Join one of Australia’s most exciting emerging AI businesses as a Customer Success Manager, taking ownership of customer relationships and revenue outcomes.

What You Will Do

Drive expansion revenue, manage renewals, and proactively protect recurring revenue while maintaining strong customer retention.

Why It Might Be a Fit

This is an opportunity to join an emerging AI market leader at a pivotal stage of growth, with genuine ownership over customer revenue and the chance to help shape a global customer success function.

Requirements

• Experience in Customer Success, Account Management or a commercially focused post-sales role within B2B SaaS
• A proven track record of upselling, expanding and renewing existing customer accounts
• Experience managing a portfolio of customers with ownership of commercial targets
• Strong relationship-building skills, with the confidence to engage senior stakeholders and commercial decision-makers
• Experience identifying growth opportunities, negotiating renewals and managing commercial conversations
• An understanding of SaaS metrics such as ARR, NRR, GRR, churn and expansion revenue
• The ability to demonstrate ROI, communicate value and build strategic account plans
• A proactive, entrepreneurial mindset with the ability to thrive in a fast-paced scale-up environment
• A genuine interest in AI, digital advertising, ecommerce and emerging technologies

Benefits

• Up to $140K Base + Super + Bonus + Equity
• 5 weeks’ annual leave
• Birthday leave
• Paid parental leave
• Hybrid flexibility
• Technology allowance
• High-growth culture