Customer Success Manager

Role Overview

Partner with a fast-growing AI technology company to drive customer relationships and commercial outcomes, focusing on retention, renewals, upsell, and expansion revenue.

What You Will Do

Identify upsell and expansion opportunities, own customer relationships, and drive revenue growth, while helping shape the US customer success function.

Why It Might Be a Fit

The ideal candidate is a commercially savvy, proactive, and confident individual with a strong track record in B2B SaaS Customer Success or Account Management, with experience in high-growth startups or scale-ups.

Requirements

• Proven experience in B2B SaaS Customer Success or Account Management
• A strong track record of renewals, upselling, and growing existing accounts
• Experience owning commercial targets, account portfolios, or expansion revenue
• Confident managing high-volume SMB or mid-market customer relationships
• Commercially savvy, proactive, and comfortable negotiating with decision-makers
• Experience in a high-growth startup or scale-up environment
• An interest in AI, AdTech, MarTech, or ecommerce

Benefits

• Generous PTO
• Birthday leave
• Paid parental leave
• Technology allowance