Role Overview
The Senior Customer Success Manager will be the main point of contact for strategic clients, building trusted relationships and helping them get the most out of the platform. This is a highly client-facing, commercially minded role with scope to grow as the customer base expands.
What You Will Do
The role involves acting as the main point of contact for clients, leading regular conversations, handling complex issues, and representing the client internally. The Senior Customer Success Manager will also track customer health, adoption, risks, and opportunities across accounts and manage an existing Customer Success team member.
Why It Might Be a Fit
The ideal candidate will have significant customer-facing experience in Ad-Tech, CTV, or OTT, and a track record of managing and growing strategic accounts. They should also have experience in a SaaS or technology platform business and a data-driven, commercially minded approach.
Requirements
- Significant customer-facing experience within Ad-Tech, CTV, or OTT
- 5+ years in Customer Success, Strategic Account Management, or a similar client-facing role
- Experience in a SaaS or technology platform business
- A track record of managing and growing strategic accounts
- Confidence leading conversations with senior and executive-level clients
- Experience leading a team or managing direct reports
- A data-driven, commercially minded approach and technical confidence to explain complex software products
Benefits
- Comprehensive US benefits package
To apply for this job please visit linkedin.com.
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