Director, CRO

Role Overview

The Director, Conversion Rate Optimization is a hands-on practice leader who builds, sells, and independently delivers CRO services across 829’s Brand & Digital Experience practice.

What You Will Do

You’ll pitch CRO to prospective and existing clients, translate business goals into optimization programs, and personally execute the analysis, experimentation, and reporting required to deliver measurable results.

Why It Might Be a Fit

Success requires strong judgment across client delivery, sales, experimentation, and engagement economics, with the ability to balance independent execution and collaboration.

Requirements

• 8-10+ years’ Demonstrated experience independently delivering CRO programs
• Proven ability to pitch and sell CRO services to prospective and existing clients
• Current practical proficiency in experimentation platforms, web analytics, behavioral research, and CRO reporting
• Configure, QA, launch, and monitor experiments using approved testing platforms and website tools
• Strong knowledge of experiment design, sample requirements, statistics, and measurement limits
• Demonstrated CRO experience across ecommerce and lead generation, including measuring lead quality and downstream outcomes rather than form submissions alone
• Strong conversion copywriting, presentation, and client engagement management skills
• Commercial judgment across scoping, pricing, delivery effort, and profitability

Benefits

• Remote Workplace
• Paid Time Off
• 401K + Match
• Life Insurance Benefit
• Short Term Disability Benefit
• Healthcare
• Commuter Benefits
• Continuing Education