Senior Customer Success Manager, Strategic Accounts

Role Overview

The Senior Customer Success Manager will focus on ensuring clients understand the product offering and improve usage through data-driven communication. The role requires a commercially minded individual to build a high-performing strategy from zero.

What You Will Do

The Senior Customer Success Manager will work on becoming a 9fin expert, partnering with account managers on client projects, developing bespoke KPIs, and leveraging existing customer relationships.

Why It Might Be a Fit

The role requires 6+ years of relevant account management or Customer Success experience, a strong knowledge of financial markets, and a demonstrated ability to build strong relationships within the buyside, sellside, and advisory community.

Requirements

• 6+ years of relevant account management or Customer Success experience
• Strong knowledge of financial markets
• Ability to build strong relationships within buyside, sellside, and advisory community
• Track record of managing and growing a book of enterprise clients (min $1m+ book of business)
• Ability to plan and prioritize important tasks and work with accuracy and attention to detail
• Effective written and verbal communication skills
• Team player, but also able to work effectively alone
• Existing relationships/network within the Leveraged Finance community would be beneficial

Benefits

• Competitive Salary: $140,000-$175,000
• 401(k) (9fin pay 3%, employee contributions are uncapped)
• Private Health Insurance, with Dental and Vision
• Paid sick leave
• Disability Insurance (New York)
• Commuter Benefit
• Time off
• 25 vacation days per year
• Local public holidays
• Work abroad for up to 3 months a year
• 1 month paid sabbatical after 5 years of service
• Enhanced parental leave & flexible working arrangements available