Technical Customer Success Manager FMAT and Managed Connectivity

Role Overview

Provide proactive Technical Customer Success Management for TOP customers, support the continuous improvement of the VMS Portfolio and Support Process framework, and build technical trust relationships with customers.

What You Will Do

Identify customer process needs, system landscapes, and value adds around IoT and other A1 Digital Services, and support customer service teams for new products and after-sales customer care.

Why It Might Be a Fit

You will act as a technical customer advocate, deliver under high time pressure, and challenge the status quo to improve customer satisfaction and service delivery.

Requirements

• Technical background
• Good knowledge of typical IoT architectures and use cases
• Broad interdisciplinary knowledge of Internet, Cloud, M2M wireless communication standards, and Mobile IP core networks architecture
• Minimum 2 years of experience in a technical role in the IT and/or mobile telecommunication industry
• Minimum 2 years of experience with customer interaction in sales and/or customer care
• Fluency in English and German

Benefits

• Flexible working hours
• Mobile working
• Autonomous working conditions
• Modern working atmosphere
• Paid lunch break and cantina
• Extra holidays
• Employee rates and discounts
• Team events
• Trainings and further education