Customer Success Manager

Role Overview

Join A2Z Sync as a Customer Success Manager to play a pivotal role in ensuring customers achieve maximum value from the A2Z Sync platform. You’ll be a trusted advisor, helping customers adopt best practices, leverage advanced features, and realize measurable business outcomes.

What You Will Do

Guide customers on best practices, utilize advanced platform features, synthesize data, and provide actionable insights to improve product adoption and business outcomes.

Why It Might Be a Fit

We’re looking for a proactive problem-solver who comes prepared with solutions to barriers or risks, with experience using Customer Success platforms such as Vitally or similar tools.

Requirements

• 3+ years of experience in a Customer Success, Account Management, or client-facing SaaS role
• Proven ability to synthesize data and translate it into actionable customer insights
• Solid understanding of the Customer Success process, customer growth levers, and KPIs
• Experience using Customer Success platforms such as Vitally or similar tools
• Strong project management skills with a track record of delivering customer and internal deliverables on time
• Excellent written and verbal communication skills, adaptable for both technical and non-technical audiences
• Demonstrated ability to build and manage relationships with stakeholders at all levels
• Proactive problem-solver who comes prepared with solutions to barriers or risks
• Comfortable presenting to customer teams, including executives and frontline users
• Highly collaborative, with experience working cross-functionally to achieve shared goals
• Consistently meets or exceeds KPIs and is proactive in developing plans to address gaps

Benefits

• Employer-Paid Health, Dental, and Vision Insurance
• Flexible Hybrid Work Schedule
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off (PTO)
• Short-Term and Long-Term Disability Coverage
• Life and AD&D Insurance
• Free Mental Health Support
• Pet Insurance Options
• Identity Theft Protection