Role Overview
The Customer Success Manager will be responsible for the growth and renewal of our top domestic MMP market share customer, Airbridge. The role involves designing the next contract for customers, operating, renewing, and expanding usage. The position requires building domain expertise in MMP and B2B SaaS CSM capabilities simultaneously.
What You Will Do
The Customer Success Manager will lead the entire cycle from usage review to decision-making meetings, renewal, and upper-level plan proposals. They will diagnose and propose before the customer asks, and redesign the team’s check-up operations and Airbridge playbooks together.
Why It Might Be a Fit
The ideal candidate will have at least 3 years of experience in digital marketing (performance, CRM, growth) or similar industries. They should have logical thinking and structured communication skills, strong curiosity, and the ability to diagnose customer performance using data and propose in marketer’s language.
Requirements
- At least 3 years of experience in digital marketing (performance, CRM, growth) or similar industries
- Logical thinking and structured communication skills
- Strong curiosity and understanding of complex concepts (SDK, API, attribution, etc.)
- Proactive attitude to lead business operations and communicate with customers
- A ‘Happy to Help’ mindset to share knowledge and contribute to customer and colleague problem-solving
- Ability to diagnose customer performance using data and propose in marketer’s language
To apply for this job please visit linkedin.com.
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