Role Overview
As a Customer Operations Specialist, you will work with the Sales teams to develop, implement, and manage the local key account strategy, focusing on service excellence and overall customer satisfaction.
What You Will Do
Your main responsibilities will include identifying and selecting local key accounts, defining and proposing service level targets, measuring and analysing key performance indicators, and building strong relationships with key customers.
Why It Might Be a Fit
You will join a collaborative, high-performing team that values customer focus, continuous improvement, knowledge sharing, and cross-functional partnership to deliver outstanding outcomes for our customers.
Requirements
- Bachelor’s degree in Supply Chain, Business, Logistics, or a related discipline
- Minimum 5 years of professional experience in supply chain, customer operations, order management, or related roles
- Proficient in written and verbal English communication
- ERP system experience, preferably SAP ECC, SAP S/4HANA, and/or APO
- Advanced Microsoft Excel skills and experience using Power BI for data analysis, reporting, and performance management
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and drive continuous improvement
To apply for this job please visit abb.wd3.myworkdayjobs.com.
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