Customer Operations Specialist – Post-Sales

Role Overview

In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. You will assist in resolving commercial returns in a timely manner to ensure customer satisfaction and follow internal rules and procedures. You will also analyze trends within the returns process to highlight any repetitive failures to further support continuous improvement.

What You Will Do

You will be mainly accountable for ensuring the resolution of post-sale customer requests for commercial returns, proactively communicating with customers and internal functions to guarantee customer satisfaction, and working with the manager to provide appropriate solutions for customer requests.

Why It Might Be a Fit

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you’re solving problems, building something new, or helping others succeed, your impact is real.

Requirements

• Vocational training FPGS in administration area or similar
• At least 2 years of experience in administrative tasks preferably related to customer support
• Knowledge of administrative procedures and customer support
• Mindset to support customers, take ownership, ensure procedures are fully met, communicate effectively and proactively
• Valuable experience using ERP (SAP SD/MM Modules) and Sales Force Case management, MS Office
• Fluent in Spanish and English (level B2)

Benefits

• Lunch Allowance / Cantine
• Home Office Flexibility
• Company Mobile Phone
• Employee Parking
• Benefits Platform
• Employee Share Acquisition Plan
• Learning & Training
• Career Development
• Flexible Work Practices
• Wellbeing Program