Sales Operations Analyst Tools and Processes

Sales Operations Analyst – Tools & Processes

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Order Execution Manager

The Sales Operations Analyst – Tools and Processes is a strategic role responsible for driving operational excellence across sales and order execution functions. This position focuses on enhancing customer experience visibility, building sales intelligence capabilities, streamlining processes, enabling automation, and optimizing digital tools to support scalable, efficient operations.

The work model for the role is: Hybrid in New Berlin, WI.

Your Role and Responsibilities

• Streamline opportunity to cash process to increase efficiency, reduce errors, rework, and ensure audit-ready processes.
• Lead cross-functional workshops to improve collaboration and reduce manual work in systems and workflows and translate needs in solutions.
• Design, develop and maintain Power BI dashboards. Analyze large amounts of information to discover and report on trends and patterns.
• Identify and build automation solutions such as SharePoint lists, Power Automate flows, Power Apps to support the streamlining of processes and enhancing of productivity.
• Own MOHP Opportunity to Cash software ecosystem – drive tool adoption & optimization: lead testing, validating, train and support employees to ensure seamless transitions and minimal disruption, escalate issues and work with local and global software.
• Enable AI adoption by automating repetitive tasks.
• Define and document key Sales and Order Execution processes; establish SOPs and process ownership with global alignment.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

Qualifications for the Role

• Bachelor degree in Business, Operations or related field.
• 3+ years of experience in sales operations, customer experience or process improvement roles.
• Proficient technical skills. Experience with Power BI or Tableau, low code platforms is a must. ERP and CRM systems (SAP and Salesforce preferred).
• Strong analytical skills, self-motivated, goal-oriented, efficiency driven.
• Strong skills in process mapping and cross-functional collaboration.
• Project management skills with ability to drive cross-functional initiatives.
• Ability to effectively communicate with individuals in all levels of the organization and influence key stakeholders.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What’s In It For You

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

More About Us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.