Customer Experience Representative I & II

Role Overview

The Customer Experience Representative I & II will support the Aesthetics and Consumables department by handling inbound/outbound call inquiries, processing transactions, and acting as subject matter experts as needed. The role requires a positive outlook, a firm commitment to providing top-notch customer service, and innovative thinking to develop solutions for customer issues.

What You Will Do

Manage 50-100 call interactions per day, including inbound and outbound calls, and resolve inquiries to meet service levels. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.

Why It Might Be a Fit

The ideal candidate should have a positive outlook, a firm commitment to providing top-notch customer service, and innovative thinking to develop solutions for customer issues. The role requires a team-oriented, collaborative environment and proficiency in MS Office Suite.

Requirements

• 1+ years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance