Manager, Customer Operations Communications & Employee Engagement

Role Overview

The Manager will work closely with local leaders and employees to strengthen communication, engagement, and connection while supporting broader Allergan Aesthetics U.S. Commercial priorities. The role will establish a strong, consistent cadence of Austin site and leadership communications, including quarterly and end-of-quarter updates, local town halls, site materials, employee announcements, and engagement campaigns.

What You Will Do

The Manager will build a working knowledge of Customer Operations, the Allergan Aesthetics product portfolio, and the end-to-end customer experience to provide increasingly strategic and informed communications counsel. They will develop and execute communications plans for Customer Operations programs, milestones, and operational excellence initiatives, connecting the work to broader U.S. Commercial priorities and the Allergan Aesthetics brand.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of relevant experience in communications, employee engagement, change management, project or program management, business operations, or a related discipline. They will have demonstrated ability to operate independently, proactively identify business needs, provide clear recommendations, and move complex work forward with appropriate leadership oversight.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field
• At least 5 years of relevant experience in communications, employee engagement, change management, project or program management, business operations, or a related discipline
• Demonstrated ability to operate independently, proactively identify business needs, provide clear recommendations, and move complex work forward with appropriate leadership oversight
• Experience developing employee communications and engagement campaigns that build connection, inspire participation, and strengthen organizational culture
• Intellectual curiosity and the ability to quickly learn complex operational processes and translate technical information into clear, audience-centered communications
• Proven ability to build credibility with senior leaders and subject-matter experts, anticipate stakeholder needs, and influence across functions
• Exceptional writing, editing, presentation, and verbal communication skills
• Demonstrated proficiency in Microsoft PowerPoint, with the ability to independently develop clear, polished presentations and translate complex information into effective visual narratives
• Ability to quickly learn and confidently use new communications platforms and digital tools; working knowledge of Microsoft SharePoint, Asana, Staffbase, and Canva is preferred
• Strong business acumen, sound judgment, and the ability to connect individual initiatives to broader organizational, commercial, and customer priorities
• Excellent project management skills and the ability to balance strategic planning, recurring deliverables, and time-sensitive execution in a fast-paced environment

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k)
• long-term incentive programs