Business Manager (Customer Experience)

Role Overview

As Business Manager to the Chief Client Experience Officer, you will help shape and deliver the client experience agenda while investing in your tomorrow through exposure to strategic leadership and transformation activity across the business.

What You Will Do

You will coordinate strategic programmes, oversee delivery of transformation initiatives, provide executive insight and reporting, and ensure strong governance across the Client Experience agenda.

Why It Might Be a Fit

The role offers exceptional visibility, influence and career development while helping shape the future client experience strategy.

Requirements

• Significant experience in a Business Manager, Chief of Staff, project, consulting or senior operational support role.
• Proven ability to lead complex cross-functional delivery and drive actions to completion.
• Strong analytical capability with experience turning management information and root-cause insight into measurable improvement.
• Ability to influence and constructively challenge senior stakeholders within a regulated environment.
• Excellent communication, executive presentation, planning and organisational skills.
• Ability to balance strategic thinking with operational execution and governance oversight.

Benefits

• 40 days’ annual leave
• 16% employer pension contribution
• Discretionary performance-based bonus (where applicable)
• Private healthcare
• Range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal