Role Overview
Serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. Build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning.
What You Will Do
Act as the main point of contact for assigned customers, delivering regular business reviews, and promoting awareness and usage of key platform features.
Why It Might Be a Fit
Must have 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles. Proven ability to manage large customer portfolios and develop long-term relationships.
Requirements
- 5+ years of experience in enterprise SaaS
- 3+ years in Customer Success, TAM, or support roles
- Proficiency with CRM and case management tools such as Salesforce and Jira
- Technical proficiency related to internet technologies, networking, and email security products
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Benefits
- Bonus or incentive compensation
- Equity
- Comprehensive benefits package
To apply for this job please visit abnormal.ai.
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