Customer Experience Specialist

Role Overview

The Customer Experience Specialist will work with GP practices to ensure they achieve the best possible outcomes with the Abtrace software. The role involves onboarding, training, and support, as well as proactive engagement and feedback.

What You Will Do

Responsibilities include guiding GP practices through the onboarding process, delivering effective user training sessions, and offering continuous support. The ideal candidate will also track client usage data, conduct renewal discussions, and gather user feedback.

Why It Might Be a Fit

The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships. Experience in a GP practice setting or a solid understanding of the NHS or healthcare system is preferred.

Requirements

• Experience in a GP practice setting or a solid understanding of the NHS or healthcare system
• Exceptional interpersonal and communication skills
• Strong organisational and self-direction capabilities
• Solid understanding of GP practice operations
• Foundational understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring
• Proven experience in relationship management or customer-facing roles

Benefits

• Private Pension
• Generous maternity/ paternity leave
• Flexi working & possibility for remote working
• Company’s office in Paddington – easy commute and comfortable surroundings