Customer Success Manager

Role Overview

The Customer Success Manager will take ownership of the customer journey, working closely with clients to introduce the platform, support implementation, and drive ongoing adoption. This is a hands-on opportunity combining technology, customer engagement, and relationship management.

What You Will Do

Deliver product demonstrations, lead onboarding sessions, train users, provide ongoing support, and troubleshoot technical issues. Drive product adoption, gather customer feedback, and contribute to discussions around new features and functionality.

Why It Might Be a Fit

We’re open-minded on background for this position, and we’re particularly interested in individuals with experience in GIS, geospatial technology, software implementation, or customer-facing technology roles.

Requirements

• Strong general IT literacy and confidence using computers, mobile devices, and software platforms
• The ability to quickly learn and become proficient with new technology
• A proactive, self-starting approach to problem-solving
• Strong communication skills and the confidence to engage with customers at different levels
• The ability to explain technical concepts to users with varying levels of technical experience
• A willingness to travel regularly to customer sites when required